How Do I Resolve Error "utf-8 codec can't decode byte 0xce in position0: invalid continuation byte" When I Start the Agent?

Symptom

In Linux, after you ran ./startup.sh or bash startup.sh to start the Agent, the following message was displayed: "utf-8 codec can't decode byte 0xce in position0: invalid continuation byte."

Possible Causes

The character set of the source system is incorrect and is incompatible with SMS. As a result, the Agent could not be started.

Handling Method

Log in to the source server.
Set the character set.
```
export LANG="en_US.UTF-8"
```
Restart the Agent. If the problem persists, set the character set again.
```
export LC_ALL="en_US.UTF-8"
export LANG="en_US.UTF-8"
```

Impact Scope

Setting the character set affects only the current shell and applications in the shell. It does not affect your files or other applications.

Parent topic: Agent Installation and Startup

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