Failed to Log In to MRS Manager After the Python Upgrade
Issue
A user fails to log in to MRS Manager after Python is upgraded.
Symptom
After Python is upgraded, MRS Manager cannot be accessed using the admin account.
Cause Analysis
In the Python upgrade to Python 3.x, the user changes the file directory permission for OpenSSL. As a result, the LdapServer service cannot be started, causing a login authentication failure.
Procedure
- Log in to the master node in the cluster as user root.
- Run the chmod 755 /usr/bin/openssl command to change the file directory permission of /usr/bin/openssl to 755.
- Run the su omm command to switch to user omm.
- Run the openssl command to access OpenSSL.
If it is accessible, the permission has been changed successfully. If it cannot be accessed, the permission fails to be changed.
If the permission fails to be changed, check whether the command is correct or contact O&M personnel.
- After the permission is changed, the LdapServer service will be restarted. Wait for the LdapServer service to restart and then log in to MRS Manager again.
Summary and Suggestions
It is recommended that software installed by the user be separated from system software. A system software upgrade may cause compatibility problems.
Parent topic: Accessing the Web Pages
- Issue
- Symptom
- Cause Analysis
- Procedure
- Summary and Suggestions