Why Is My Remote Session Interrupted by a Protocol Error?

Symptom

Figure 1 Protocol error

Possible Causes

Solution

1. In the Run dialog box, enter regedit and click OK to open the registry editor.

   Figure 2 Opening the registry editor

   
   
2. Choose HKEY_LOCAL_MACHINE > SYSTEM > ControlSet001 > Control > Terminal Server > RCM.
3. Delete Certificate.

   Figure 3 Deleting Certificate

   
   
4. Restart the ECS.
5. Choose Start > Administrative Tools > Remote Desktop Services > Remote Desktop Session Host Configuration.

   Figure 4 Opening Remote Desktop Session Host Configuration

   
   
6. Right-click RDP-Tcp and choose Properties. In the displayed dialog box, click General and set Security layer to RDP Security Layer.

   Figure 5 RDP-Tcp properties