Why Does the OS Fail to Respond When kdump Occurs on a Linux ECS?

Symptom

Figure 1 Triggering kdump

Possible Causes

• Certain Linux kernel versions are incompatible with Xen virtualization.
• If kdump is enabled in the ECS with the kernel not supporting soft_rest, the ECS stops responding during dump.

Solution

1. Forcibly restart the ECS.
   1. Log in to management console.
   2. Under Computing, choose Elastic Cloud Server.
   3. In the ECS list, select the target ECS and click Restart.
   4. Select Forcibly restart the preceding ECSs or Forcibly stop the preceding ECSs.
   5. Click OK.
2. Disable kdump.
   1. Log in to the forcibly restarted ECS as user root.
   2. Run the following command to disable kdump:

      service kdump stop

1. Run the following command to check whether the ECS supports the crash_kexec_post_notifiers function:

   cat /proc/kallsyms |grep crash_kexec_post_notifiers

   Figure 2 Support for the crash_kexec_post_notifiers function

   
   
   • If yes, go to step 2.
   • If no, use method 1.
2. Add the crash_kexec_post_notifiers function to the startup configuration file menu.lst or grub.cfg.

   Take menu.lst as an example.

   1. Run the following command to open the menu.lst file:

      vi /boot/grub/menu.lst

   2. Add the crash_kexec_post_notifiers function to the startup item.

      Figure 3 Editing the menu.lst file

      
      
   3. Run the following command to restart the ECS for the modification to take effect:

      reboot