Why Am I Seeing the Error Message "Incorrect app authentication information" When I Call an API?

You may encounter the following errors related to app authentication information:

Incorrect app authentication information: app not found, appkey xxx

{ 
  "error_msg": "Incorrect app authentication information: app not found, appkey 0117***e5e1",    
  "error_code": "APIG.0303",    
  "request_id": "a532***5aca"
}

Possible Causes

The AppKey is incorrect.

Solution

In the navigation pane of the APIG console, choose API Management > Credentials.
Click the corresponding credential name to go to the details page.
Check the Key and reconfigure the AppKey.

Incorrect app authentication information: signature expired

{
  "error_msg": "Incorrect app authentication information: signature expired, signature time:20230527T000431Z,server time:20230527T020608Z",
  "error_code": "APIG.0303",    
  "request_id": "fd65***b8ad"

}

Possible Causes

The difference between the client's signature timestamp x-sdk-date and the APIG server's time exceeds 15 minutes.

Solution

Check whether the time on the client is correct.

Parent topic: Calling APIs

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