Error Codes
Status Code | Error Codes | Error Message | Description | Solution |
|---|---|---|---|---|
400 | HSS.0001 | Invalid parameter. | Invalid parameter. | Check whether the parameters are valid. |
400 | HSS.0002 | Failed to parse the request. | Failed to parse the request. | Contact technical support. |
400 | HSS.0010 | Access denied. | Access denied. | Check whether the parameters are valid. |
400 | HSS.0011 | Requested resource not found. | Requested resource not found. | Check whether the parameters are valid. |
400 | HSS.0013 | Insufficient permissions. | Insufficient permissions. | Check user permissions. |
400 | HSS.0014 | Quota creation not allowed. | Quota creation not allowed. | Contact technical support. |
400 | HSS.1001 | The selected server is not associated with any agent. | The selected server is not associated with any agent. | Check whether the agent has been installed on the selected server. |
400 | HSS.1002 | Available quotas are insufficient. | Available quotas are insufficient. | None |
400 | HSS.1003 | Protected servers cannot be ignored. | Protected servers cannot be ignored. | Disable protection and try again. |
400 | HSS.1004 | Failed to query the policy. | Failed to query the policy. | Check whether the parameter is correct. |
400 | HSS.1005 | Invalid policy. | Invalid policy. | Check whether the parameter is correct. |
400 | HSS.1006 | Failed to send requests to the agent. | Failed to send requests to the agent. | Contact technical support. |
400 | HSS.1007 | The agent is offline. | The agent is offline. | Start the agent. |
400 | HSS.1008 | Failed to query server information. | Failed to query server information. | Check whether the parameter is correct. |
400 | HSS.1009 | Failed to save WTP information. | Failed to save WTP information. | Contact technical support. |
400 | HSS.1010 | Failed to update protected directory information. | Failed to update protected directory information. | Contact technical support. |
400 | HSS.1011 | Failed to convert the time format. | Failed to convert the time format. | Check whether the parameter is correct. |
400 | HSS.1012 | The added period overlaps with an existing one. | The added period overlaps with an existing one. | Check whether the parameter is correct. |
400 | HSS.1013 | Failed to add an unprotected time period. | Failed to add an unprotected time period. | Check whether the parameter is correct. |
400 | HSS.1014 | Failed to add the description of the unprotected time period. | Failed to add the description of the unprotected time period. | Check whether the parameter is correct. |
400 | HSS.1015 | Failed to add the privileged process. | Failed to add the privileged process. | Contact technical support. |
400 | HSS.1016 | Failed to set the unprotected period. | Failed to set the unprotected period. | Contact technical support. |
400 | HSS.1017 | Failed to load security reports. | Failed to load security reports. | Check whether the parameter is correct. |
400 | HSS.1018 | Invalid file information. | Invalid file information. | Check whether the parameter is correct. |
400 | HSS.1019 | Failed to load server groups. | Failed to load server groups. | Check whether the parameter is correct. |
400 | HSS.1020 | The policy group name already exists. | The policy group name already exists. | Change the name. |
400 | HSS.1021 | Failed to load policy groups. | Failed to load policy groups. | Check whether the parameter is correct. |
400 | HSS.1022 | Invalid policy group settings. | Invalid policy group settings. | Check whether the parameter is correct. |
400 | HSS.1023 | Invalid policy group name. | Invalid policy group name. | Change the name. |
400 | HSS.1024 | Failed to query the application process whitelist. | Failed to query the application process whitelist. | Check whether the parameter is correct. |
400 | HSS.1025 | The server group name already exists. | The server group name already exists. | Change the name. |
400 | HSS.1026 | Failed to scan container private image vulnerabilities. | Failed to scan container private image vulnerabilities. | Contact technical support. |
400 | HSS.1027 | Failed to call CBR. HTTP connection timed out. | Failed to call CBR. HTTP connection timed out. | Contact technical support. |
400 | HSS.1028 | Failed to call CBR. Token authentication failed. | Failed to call CBR. Token authentication failed. | Contact technical support. |
400 | HSS.1029 | Failed to query the default backup policy. | Failed to query the default backup policy. | Check whether the parameter is correct. |
400 | HSS.1030 | Failed to query the security check result. | Failed to query the security check result. | Check whether the parameter is correct. |
400 | HSS.1031 | Duplicate security report name. | Duplicate security report name. | Change the name. |
400 | HSS.1032 | A policy in use cannot be deleted. | A policy in use cannot be deleted. | Disable protection and try again. |
400 | HSS.1033 | The protection policy name already exists. | The protection policy name already exists. | Change the name. |
400 | HSS.1034 | Failed to add the protection policy. Up to 20 policies allowed. | Failed to add the protection policy. Up to 20 policies allowed. | None |
400 | HSS.1035 | Only letters, numbers, commas (,), periods, spaces, hyphens(-) and underscores(_) are allowed. | Only letters, numbers, commas (,), periods, spaces, hyphens(-) and underscores(_) are allowed. | Modify the input according to the error message. |
400 | HSS.1036 | Unsupported operation. | Unsupported operation. | None |
400 | HSS.1037 | Unsupported edition. | Unsupported edition. | Change to another edition. |
400 | HSS.1040 | Failed to query container information. | Failed to query container information. | Check whether the parameter is correct. |
400 | HSS.1041 | Failed to query cluster asset information. | Failed to query cluster asset information. | Check whether the parameter is correct. |
400 | HSS.1042 | Failed to deliver the container firewall policy. | Failed to deliver the container firewall policy. | Contact technical support. |
400 | HSS.1043 | The synchronization task already exists. Please wait. | The synchronization task already exists. Please wait. | None |
400 | HSS.1044 | The export task already exists. Please wait. | The export task already exists. Please wait. | None |
400 | HSS.1045 | The export task does not exist. | The export task does not exist. | Check whether the parameter is correct. |
400 | HSS.1046 | The exported file does not exist. | The exported file does not exist. | Check whether the parameter is correct. |
400 | HSS.1047 | Not all whitelist policy processes are confirmed. | Not all whitelist policy processes are confirmed. | On the Application Process Control page, select a whitelist policy and manually mark the trust status of processes. |
400 | HSS.1048 | The vulnerabilities added to the whitelist exceed 500. | The vulnerabilities added to the whitelist exceed 500. | None |
400 | HSS.1049 | The servers added to the whitelist exceed 2,000. | The servers added to the whitelist exceed 2,000. | None |
400 | HSS.1050 | The agent is not updated. | The agent is not updated. | Upgrade the agent. |
400 | HSS.1053 | The number of login blacklist items has reached 50. Delete unnecessary whitelist IP addresses. | The number of login blacklist items has reached 50. Delete unnecessary whitelist IP addresses. | Rectify the fault according to the error message. |
400 | HSS.1054 | Due to security reasons, your account has been restricted from purchasing certain pay-per-use cloud service resources according to the User Agreement. If you have any questions, contact customer service. | Due to security reasons, your account has been restricted from purchasing certain pay-per-use cloud service resources according to the User Agreement. If you have any questions, contact customer service. | Rectify the fault according to the error message. |
400 | HSS.1055 | Insufficient account balance. Top up your account. | Insufficient account balance. Top up your account. | Top up your account. |
400 | HSS.1056 | The number of vulnerabilities to be handled exceeds the upper limit. Please handle them in multiple batches. | The number of vulnerabilities to be handled exceeds the upper limit. Please handle them in multiple batches. | Rectify the fault according to the error message. |
400 | HSS.1057 | Do not select servers that cannot be scanned (servers with abnormal agents or editions lower than professional). | Do not select servers that cannot be scanned (servers with abnormal agents or editions lower than professional). | Rectify the fault according to the error message. |
400 | HSS.1058 | The honeypot port policy does not exist. | The honeypot port policy does not exist. | Check whether the parameter is correct. |
400 | HSS.1059 | No vulnerabilities can be handled. Check whether the agent status, protection edition, and system version support vulnerability handling. | No vulnerabilities can be handled. Check whether the agent status, protection edition, and system version support vulnerability handling. | Rectify the fault according to the error message. |
400 | HSS.1060 | No servers available for vulnerability scan. Check whether the agent status, protection edition, and vulnerability type support manual scan. | No servers available for vulnerability scan. Check whether the agent status, protection edition, and vulnerability type support manual scan. | Rectify the fault according to the error message. |
400 | HSS.1061 | Up to 50 policies can be created for a workload. | Up to 50 policies can be created for a workload. | None |
400 | HSS.1062 | A workload can be associated with up to five security groups. | A workload can be associated with up to five security groups. | None |
400 | HSS.1063 | The logo size exceeds the upper limit. | The logo size exceeds the upper limit. | None |
400 | HSS.1064 | Incorrect logo type. | Incorrect logo type. | None |
400 | HSS.1065 | Invalid sensitive file filtering path. | Invalid sensitive file filtering path. | Check whether the parameter is correct. |
400 | HSS.1066 | Failed to obtain the multi-cloud cluster deployment template. | Failed to obtain the multi-cloud cluster deployment template. | Contact technical support. |
400 | HSS.1067 | Cluster logs not collected. | Cluster logs not collected. | Check whether the parameter is correct. |
400 | HSS.1068 | Operation too frequent. Wait for 2 minutes and synchronize again. | Operation too frequent. Wait for 2 minutes and synchronize again. | Try again later. |
400 | HSS.1069 | The number of whitelisted trustworthy processes is 0. Start learning again and then enable protection. | The number of whitelisted trustworthy processes is 0. Start learning again and then enable protection. | Rectify the fault according to the error message. |
400 | HSS.1070 | Pay-per-use antivirus scan is not enabled. | Pay-per-use antivirus scan is not enabled. | Enable pay-per-use virus scan. |
400 | HSS.1071 | The number of clusters has reached the upper limit. | The number of clusters has reached the upper limit. | None |
400 | HSS.1072 | Incorrect file type. | Incorrect file type. | None |
400 | HSS.1073 | Failed to query event information. | Failed to query event information. | Check whether the parameter is correct. |
400 | HSS.1079 | Failed to save the CCE integrated protection configuration. | Failed to save the CCE integrated protection configuration. | Check whether the parameter is correct. |
400 | HSS.1080 | The number of connected image repositories exceeds the upper limit. | The number of connected image repositories exceeds the upper limit. | None |
401 | HSS.0012 | Invalid user token. | Invalid user token. | Check whether the user token is correct. |
401 | HSS.1039 | Insufficient permission for modifying vulnerability scan policies. | Insufficient permission for modifying vulnerability scan policies. | Check user permissions. |
401 | HSS.1051 | A scan task is being performed on the selected server. | A scan task is being performed on the selected server. | None |
401 | HSS.1052 | The selected server has been associated with another custom antivirus policy. | The selected server has been associated with another custom antivirus policy. | None |
401 | HSS.2001 | Cluster certificate expired. | Cluster certificate expired. | Rectify the fault according to the error message. |
403 | HSS.1038 | The edition does not support this operation. | The edition does not support this operation. | Change to another edition. |
429 | HSS.0003 | The server is busy. | The server is busy. | Try again later. |
500 | HSS.0004 | Database operation failed. | Database operation failed. | Contact technical support. |
500 | HSS.0005 | Cache operation failed. | Cache operation failed. | Contact technical support. |
500 | HSS.0006 | File operation error. | File operation error. | Contact technical support. |
500 | HSS.0007 | Task failed. | Task failed. | Contact technical support. |
500 | HSS.0008 | Internal system error. | Internal system error. | Contact technical support. |
500 | HSS.0009 | Failed to call the third-party API. | Failed to call the third-party API. | Contact technical support. |
500 | HSS.0015 | Failed to access the ECS API. | Failed to access the ECS API. | Contact technical support. |
500 | HSS.0016 | Failed to access the CCE API. | Failed to access the CCE API. | Contact technical support. |
500 | HSS.0017 | Failed to access the CBC API. | Failed to access the CBC API. | Contact technical support. |
500 | HSS.0018 | Failed to access the IAM API. | Failed to access the IAM API. | Contact technical support. |
500 | HSS.0019 | Failed to access the SWR API. | Failed to access the SWR API. | Contact technical support. |
500 | HSS.0020 | Failed to access the CBR API. | Failed to access the CBR API. | Contact technical support. |
500 | HSS.0021 | Failed to access the VPC API. | Failed to access the VPC API. | Contact technical support. |
500 | HSS.0041 | An error occurred during query. | An error occurred during query. | Contact technical support. |